1.1 Purpose of this Policy
Mason Stevens Group Pty Limited and its wholly owned subsidiaries (being Mason Stevens Limited, Mason Stevens Asset Management Pty Limited and its related bodies) (‘Mason Stevens’, ‘we’, ‘us’, ‘our’) understands that protection and confidentiality of its clients’ personal information is important.

Mason Stevens is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) for the handling of personal information.

This Privacy Policy outlines:

  • the kinds of personal information that Mason Stevens collects and holds;
  • how Mason Stevens collects and holds personal information;
  • the purposes for which Mason Stevens collects, holds, uses and discloses personal information;
  • how you may access the personal information that Mason Stevens holds about you and seek correction of that information;
  • how you may complain about a breach of the APPs and how the complaint will be dealt with; and
  • whether Mason Stevens is likely to disclose personal information to overseas recipients and if so and if practicable, the countries in
    which they are likely to be located.

1.2 Application of this Policy
Subject to legislative requirements, Mason Stevens only collects personal information relevant to its business relationship with you.

This Policy applies to Mason Stevens and its representatives (directors, employees and authorised representatives).

Personal Information we collect

“Personal information” is any information that identifies an individual or can be linked to an individual.

The type of personal information that Mason Stevens collects includes – your name, contact details (such as your address, telephone numbers and email address), date of birth, tax file number, gender, bank account and investment details.

Anti-Money Laundering and Counter Terrorism Financing Act 2006 (‘AML-CTF Act’) may also require us to collect additional personal information from you.

We collect personal information to enable us to provide you with our products and services.

How we collect personal information

Mason Stevens primarily collects personal information through its standard forms, in particular Application Forms. We may also obtain information through telephone conversations, correspondence or direct contact. Phone calls to some personnel may be monitored or recorded for training, regulatory or other compliance reason. We will advise you if this is the case.

In certain cases we may collect personal information from third parties. For example, we may need to collect personal information from a representative (such as a legal adviser) or your financial adviser.

We will be aware of your identity if you log into our websites.

Mason Stevens collects statistical information on website activity, such as the number of users who visit, the date and time of visits, the number of pages viewed and how users navigate through the websites and other anonymous information.

Information on visits to the websites is automatically collected. To collect this information we may use session cookies. These cookies are used as a security measure to identify you before allowing you access to your confidential account information. We collect this information for the purposes of our own analysis (and in these cases will only do so in aggregate form without identifying individual subscribers).

Using and disclosing personal information

The information we collect from you is strictly confidential for use within Mason Stevens. Mason Stevens may use your personal information to establish and administer the financial products and services Mason Stevens provides to you and communicate with you on an on-going basis about those financial products and services.

Personnel may use personal information to verify your identity over the telephone. Unless you choose to opt out, Mason Stevens may also send you educational or marketing material about new products or services or other opportunities. You may contact us at any time and ask that we not send this material.

Mason Stevens may need to disclose personal information to external persons or entities:

  • Mason Stevens may be required to provide details to a governmental or regulatory body to fulfil its legal requirements (for example, disclosure to enforcement bodies such as the Australian Securities and Investments Commission (ASIC), the Australian Taxation Office (ATO), the Australian Transaction Reports and Analysis Centre (AUSTRAC).
  • In order to comply with the Foreign Account Tax Compliance Act (FATCA) and the Common Reporting Standard (CRS), Mason Stevens is required to collect certain information about your tax residency status. The ATO may pass this information onto tax authorities in other jurisdictions who have adopted FATCA and CRS.
  • Mason Stevens may be required to disclose certain information pursuant to a court order.

Mason Stevens uses agents and external service providers (such as registry providers, printing companies, external consultants) to assist it with the delivery of the financial products and services Mason Stevens provides to you.

Mason Stevens will take steps to ensure that its agents and external service providers keep the personal information confidential and that the information is only used for the purpose Mason Stevens has authorised. Those parties must undertake to comply with our confidentiality requirements under privacy law. Where personal information is passed to external parties that perform specific services for Mason Stevens, for example mailing, Mason Stevens limit the disclosure to the information needed to perform the service.

You may authorise us to disclose personal information we hold to your financial adviser or other person nominated by you. Your express consent is required prior to disclosure being made. Mason Stevens will only disclose personal information where we are allowed to by law and have your express or implied consent, or where we are obliged to by law. Mason Stevens may rely on some of the exemptions permitted in the Privacy Act, such as the exemption for disclosing information to a related body corporate.

Sending information overseas

Generally, Mason Stevens uses systems and services located within Australia. From time to time we may send your information to recipients located overseas, including to related parties and service providers or other third parties who operate or hold data outside Australia. We may also send information overseas to complete a particular transaction or matter where this is required by the laws and regulations of Australia or another country.

Where your information is sent overseas, it is likely to be one of the following countries:

  • Hong Kong;
  • New Zealand;
  • Singapore.

Where we send your information overseas, there are structures in place to ensure that appropriate data handling and security arrangements occur.

Maintenance of accurate records

Mason Stevens aims to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date.

If Mason Stevens is satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out-of-date, incomplete or irrelevant or misleading we will take reasonable steps to correct it. If you believe your personal information is inaccurate, out-of-date, incomplete or irrelevant or misleading, please contact us or submit a change of details form available from us. Where available, you may have access to login and directly edit your details online. We will respond to your request within a reasonable period and not charge you for making the request.

If we correct personal information about you that was previously disclosed to another APP entity, we will take reasonable steps to notify the other APP entity of the correction where that notification is requested by you.

Protecting your information and our websites

The security of personal information is a priority for Mason Stevens and we take reasonable steps to protect it from misuse, interference, loss, modification, unauthorised access or disclosure. We achieve this through the following measures.

Paper documents are protected from unauthorised access or use through the various security systems that are in place at our premises. We also maintain up-to-date computer and network security systems with appropriate firewalls, encryption technology and passwords to protect electronic copies of personal information.

Mason Stevens will take reasonable steps to destroy or permanently de-identify your personal information if it is no longer needed for any purpose for which the information may be used or disclosed in accordance with the APPs:

  • if it is not contained in a Commonwealth record; and
  • if we are not required by or under and Australian law, or a court/tribunal order, to retain the information.


To protect your personal information online, Mason Stevens uses secure technology methods. For example, our websites have electronic security systems in place, including the use of firewalls and data encryption. User identifiers, passwords or other access codes may also be used to control access to your personal information. However, you should be aware that the internet is not a totally secure environment. Mason Stevens cannot guarantee the security of information you provide to us or we provide to you via the internet.

You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need review those websites to ascertain their privacy standards, policies and procedures.

Access to your personal information

You may request access to the personal information we hold about you. Your right of access is subject to some exceptions. If it is not possible for us to give you access we will endeavour to explain why.

Contact us

If you have any questions about this Privacy Policy, concerns about a breach of the Australian Privacy Principles or you wish to make a complaint about how Mason Stevens has handled your personal information please contact our Privacy Officer.

Any complaint will be handled in accordance with our Complaints Handling and Dispute Resolution Policy. You can contact us by using one of the methods on the Contact page.